Archive for November, 2011

Great customer service is the lifeblood of any business. You can offer sales gimmicks and price cuts to bring in new customers but unless you can deliver exceptional service to your existing customers and a passion to do what is right, your business won’t be profitable for long.

Great customer service is all about doing what’s right for the customer every time. Not some of the time but every time. A happy customer will pass positive feedback about our medical alert systems along to others, who may then try our service for themselves and then repeat the process all over again. I’m a firm believer that a company will be judged by what they do, not what they say.

Every day we strive to do the following:

1) Always Answer the phone.
Someone will always answer the phone at MedFirst Alert. You will never get a recorded message and you will always be our top priority. Our Care Specialists are available 24/7. We realize that customers who call want to talk to a live person in the USA, not a fake “recorded robot” in India.

2) Keep Our Promises.
Not plan to keep them. We will keep them. Trustworthiness is one of the keys to any good relationship, and providing a trustworthy medical alert system and customer care specialist is no exception.

3) Listen to you – Our Customers.
There is nothing more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention and needs to have it explained again. We listen to your questions and concerns and then suggest how we can solve your problem.

4) Be helpful – even if it takes a little more time and effort.
Life is just too short not be courteous and helpful to those around us. We will go out of our way to make sure all of your questions are answered and you are completely satisfied with your medical alert system. Our staff is trained on how to use all of our medical alert systems and will go above and beyond the call of duty to make you are comfortable with all of the features.

5) Take the extra step.
We truly believe in the product and the service that we offer to our customers. We also realize that you expect and deserve the best customer service available. That’s why we will take that extra step to ensure that all of your needs are met.

If you or a loved one is considering a medical alert system, give us a call at 1-800-595-0718. You will be able to talk to one of our Care Specialists to discuss your specific needs. There are no long term contracts to sign and no hidden fees. Just good old fashioned customer service and a great medical alert system for you and your family’s piece of mind.

Preventing falls at home is not as easy as it might seem. Most homes usually have many areas that need addressing when it comes to fall prevention. Let’s start with the overall cleanliness of the home. A cluttered home is just asking for an accident. If you know of a senior living at home by themselves, make sure the pathways and walking areas are free from clutter. Shoes, clothing, books, magazines and other clutter should be removed from the floor and surrounding pathways. Make sure that if any area rugs or carpeting is being used that they are securely taped down to the floor. Wrinkles or folds in a carpet are one of the leading causes of falls in a home. Wipe up spills immediately. Don’t let liquids or pet accidents remain on the floor. This creates a slippery surface for someone to fall. Watch the pets and children. Some pets like to get right up underneath your feet when you get up. Make sure that they are out of the way before you begin to stand and while you are walking from one room to another. Slow down. There is no need to rush to get to the door or to the phone. Being in a hurry can cause you to lose your balance. Get out of your chair slowly. Standing up too fast can cause the blood to drain quickly from your brain and cause you to black out. Regular exercise builds strength and improves balance. Look for senior balance and mobility classes in your area. More and more classes and instructors are becoming available specifically for older adults. Have a medical alert system so that if you do happen to fall you can ensure that help arrives more quickly. Call us today at 1-800-595-0718 we would love to help you in any way that we can.