Call Us : 1(800)595-0718
Email : [email protected]
We love hearing from our satisfied medical alert customers. It’s what keeps us focused on the truly important service we provide to seniors and those with disabilities.
Darla Jan Robinson McMinn says:
Great assistance, straight facts, no gimmicks… : ) Affordable and No Contracts
At MedFirst Alert we strive for excellence in customer service. You can find us on facebook and Twitter. Give us a shout out or ask us a question. Most of our satisfied customers come from word of mouth referrals and we want you to know how much we appreciate it!
Thanks – The MedFirst Alert Team
One of the questions we get all the time is: How do your medical alert systems work?
Let’s first begin by explaining the individual parts. Generally, there are four components to a medical alert system (PERS). The first component is a radio transmitter, or the call button. The call button may be worn on the wrist like a wrist watch or it can be worn as a necklace (pendant). The second component is the console or base unit. The base unit communicates with the call button through radio waves. The third component is your standard phone line or Voice over IP line (VoIP). The last part of the medical alert system is the response center or monitoring center.
Once the call button is pushed on the wrist band or necklace, the base unit makes an outbound phone call to a preset number. The console will disable and interrupt any current phone calls as well as act as a two way speaker phone. Some medical alert systems have the speaker built in to the call button and some use the base station. Both have their advantages and disadvantages. The console is very sensitive to voices and will pick up a voice or sounds from most any room in the house. If there is no response, the call center will dial 911 and send out emergency personnel immediately. At MedFirst alert, we even call family members and neighbors if instructed to do so. This can be very helpful to a senior in need of immediate comforting and medical treatment. The range of the call button is approximately 200 to 600 feet outside of the house, depending on the medical alert system. This means that if an accident were to occur outside, help is still available.
The most important part of any medical alert system is the company standing behind the service and monitoring of these systems. At MedFirst Alert, we treat each person using our system as if they were part of our own family. We have a full time staff of care specialist which are highly trained answering the phones 24 hours a day. You can be assured that your loved one will be taken care of. Please give us a call at 1-800-595-0718 for more information or order a free brochure from http://medfirstalert.com/medical-alert-brochure
Great customer service is the lifeblood of any business. You can offer sales gimmicks and price cuts to bring in new customers but unless you can deliver exceptional service to your existing customers and a passion to do what is right, your business won’t be profitable for long.
Great customer service is all about doing what’s right for the customer every time. Not some of the time but every time. A happy customer will pass positive feedback about our medical alert systems along to others, who may then try our service for themselves and then repeat the process all over again. I’m a firm believer that a company will be judged by what they do, not what they say.
Every day we strive to do the following:
1) Always Answer the phone.
Someone will always answer the phone at MedFirst Alert. You will never get a recorded message and you will always be our top priority. Our Care Specialists are available 24/7. We realize that customers who call want to talk to a live person in the USA, not a fake “recorded robot” in India.
2) Keep Our Promises.
Not plan to keep them. We will keep them. Trustworthiness is one of the keys to any good relationship, and providing a trustworthy medical alert system and customer care specialist is no exception.
3) Listen to you – Our Customers.
There is nothing more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention and needs to have it explained again. We listen to your questions and concerns and then suggest how we can solve your problem.
4) Be helpful – even if it takes a little more time and effort.
Life is just too short not be courteous and helpful to those around us. We will go out of our way to make sure all of your questions are answered and you are completely satisfied with your medical alert system. Our staff is trained on how to use all of our medical alert systems and will go above and beyond the call of duty to make you are comfortable with all of the features.
5) Take the extra step.
We truly believe in the product and the service that we offer to our customers. We also realize that you expect and deserve the best customer service available. That’s why we will take that extra step to ensure that all of your needs are met.
If you or a loved one is considering a medical alert system, give us a call at 1-800-595-0718. You will be able to talk to one of our Care Specialists to discuss your specific needs. There are no long term contracts to sign and no hidden fees. Just good old fashioned customer service and a great medical alert system for you and your family’s piece of mind.
Have you ever heard the expression “Keep it simple stupid” (KISS). These 4 simple words are often overlooked and underutilized when it comes to new products and services entering the marketplace. One such example are medical alert systems. Many times the manufacturers of these systems try to add to many features and gadgets to try and out do their competitors. What they don’t realize is that by adding these “extra” features they make the product less usable.
One such example in the medical alert system industry can be found in systems that require the user, oftentimes a senior over the age of 65 to recharge the mobile alert pendant or remote every night. The more steps involved in practical application, the less likely someone is to consistently use the product.
At MedFirst Alert we keep our medical alert systems simple to use on purpose for one reason. We want those who use it to use it everyday without exception. What good is have the medical alert if you are not going to use it? We recommend either a simple wristband or a necklace that is worn around the neck. Whether you are in the shower or out back working in your garden, it needs to be worn at all times to be effective. The system itself requires no maintenance on the part of the user. It has a built in diagnostic feature that is able to check itself to ensure proper function. From the time a senior or someone with a disability opens the box and plugs it in, it is ready to use. Keeping it simple is our goal and our seniors appreciate the fact that we have kept it simple to use. So, when looking for a medical alert system, remember simple is better. Give us a call today 1-800-595-0718 or request a brochure to find out more about protecting yourself or a loved one.
The choices are almost limitless when it comes to choosing medical alert systems. Finding the best medical alert systems is quite another task. Trusting your loved one’s safety to a medical alert company should not be taken lightly. After all, we are talking about someones mom or dad.
The process of choosing a medical alert system is not much different than choosing any other quality health care provider. Ask for recommendations from friends or family. Check with your local physician. Make sure you check the Better Business Bureau for any complaints that might have been filed. Interview different providers and ask questions. You need to feel comfortable with the decision you make. Oftentimes your gut feeling is the right one.
Our customer care specialists are available 7 days a week and will be happy to answer any questions you may have about how our medical alert systems work. Check out our Better Business Bureau ranking on our home page. We work hard making sure that your loved ones get the protection they need.