Call Us : 1(800)595-0718
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So, you have just made the first step towards your independence or the independence of a loved one and you have purchased our MedFirst Alert System.
The next step is to test the unit with our care specialists to ensure everything is working properly.
The MedFirst Alert System allows you the ability to test your service and speak with our care specialists in a non-emergency situation and familiarize yourself with the system.
Since it is a two-way voice system it is very important to speak with our operators when they come on through the speaker in your base unit. This allows us to accurately respond to your current circumstances. When we can’t make voice contact with you, our operators will disconnect from the base unit and ring the house phone to eliminate a false alarm. If there is no response, we presume you are in a medical emergency and will dispatch the ambulance and/or your responders (people you designate on your call list).
We recommend doing a ‘Range Test’ of your home. The ‘Range Test’ requires you to push your Transmitter Button and wait 30 to 60 seconds for our care specialist to respond. When the specialist comes through the speaker in the Base Unit, tell them you are a new subscriber and want to do a ‘Range Test.’ Then go to your commonly used rooms and once you reach each room ask the operator if they can hear you. When you are finished, return to the Base Unit and thank the care specialist for the test.
That’s all there is to it! It’s a simple 5 minute setup from start to finish.
If you have any questions about the MedFirst Alert System, please feel free to call us at 1-800-595-0718 or just respond below.
…and complete home medical alarm systems which provide you and your loved one with the knowledge they are free to do what ever they choose – safely and securely. And that’s what’s important. Right?
MedFirst Alert uses state of the art transmitters and receivers for homes and offices in the United States. We care about our customers and continually anticipate the ever-growing need for effective home medical alarm systems. Our product line, has been constantly improved over the past 20 years with one purpose in mind: to better serve our senior community and their caregivers by providing them the freedom and security so essential to a happy, secure life in the golden years.
Choosing a home medical alarm provider is an important decision. Ensure that you are well educated on the various home alarm products and personal emergency response systems available on the market and are comfortable with your choice. You should consider the following to help ensure you and your loved ones receive the highest level of care from your home medical alarm provider.
1. How long have they been providing Personal Emergency Response services?
In the home medical alarm industry, experience is vital. Understanding best practices in customer service and emergency response takes time. Look for a company with at least 10 years experience in the industry with a proven track record. Our monitoring service has over 25 years experience in the alarm monitoring business.
2. What medical alarm qualifications and standards are in place to ensure that customers are well cared for?
Providers should have monitoring Centers that are UL certified (Underwriter’s Laboratories). No auto-attendant on phone system. A live care specialist will answer the phone 24 hours a day. We also have an audited response time of under 30 seconds.
3. How the Emergency Response Operators are trained?
Training is important, as care specialists are the people who respond when the personal help button is pressed. Our care specialists have gone through extensive training and certification process. At MedFirst Alert, we us an unprecedented Two-Way Voice/Audio Verification technology which is state of the art.
4. Is there access to customer service and technical support 24 hours a day, 7 days a week? Ensure you can receive the support you need, when you need it. At MedFirst Alert, we not only offer extended business hours but our customers also have access to emergency customer service and technical support so we can answer your questions 24 hours a day, 7 days a week, even on holidays.
5. Am I paying a fair price for the service that I am receiving?
It is always important to know what you’re paying for a senior home alarm monitoring service compared with the value you will receive for these services.
MedFirst Alert’s pricing is industry competitive amongst national providers. We may not always be the cheapest but we can guarantee that our service and caring attitude will always be outstanding.
Transmitters and Battery Life
The pendant and watch style transmitters contain lithium batteries. Lithium batteries lose about 1% to 2% of their power per year. This means that after 10 years they should have 80% of their initial power minus any discharge due to normal use. In other words, it’s going to last a long time. Probably much longer than you will have a need for your home medical alarm.
HOW DO I KNOW WHEN THE BATTERY IS LOW?
Each transmitter sends a battery status each time it is activated to the receiver. The console knows when the battery is low and will alert the user of the low battery.
If you are ever in doubt that your home medical alarm form MedFirst Alert is not working, simply call us toll free at 1-800-595-0718 and we’ll take care of the rest. Your safety and security is our number one job.