Q & A

Question: I’m looking for a medical alert system for my 91 year-old mom that will do the following:

Upon activating the panic button, an alert will be sent to my cell phone when I’m available. When I’m not available, the response center will handle it.

The reason I need this, is that I live with mom and am often in another part of the house and cannot hear her calling to me. And in most of those situations, the need is not critical.

Thanks,

JB

Answer: There currently isn’t a system designed to know when someone is home. However what we can do is either of the following:

Using the InstantCare (PERS + nurse line) device.

Program the nurse line button on the pendant to call his cell phone. When she presses the nurse button it will dial him instead of us. He can answer the call and talk with her just like a standard speaker phone.

If he does not answer or if she needs immediate assistance she can press the RED emergency button. That will call us. We can then call him first, followed by another friend, neighbor, etc. or the usual EMS call.

If he presses either the nurse line button or the emergency button we can still text and/or email him.

Frequently I am asked about how our medical alert system works with the two way voice system.  Aside from actually listening to a call in progress it’s hard to accurately explain just how valuable the two way voice communication is.  Our trained care specialists work very hard to not only assess the situation so the appropriate contacts are called (EMS, family, physician, etc) but to also try to comfort and reassure the person at the other end of the call.

Here is a short clip of an audio taken from an actual medical alert call.  It demonstrates how our care specialists work together with the caller and stay on the line until paramedics arrive.  When you have a serious fall at home, it’s important to know that help is on the way and that you are not alone.

Transmitters and Battery Life

The pendant and watch style transmitters contain lithium batteries. Lithium batteries lose about 1% to 2% of their power per year.  This means that after 10 years they should have 80% of their initial power minus any discharge due to normal use. In other words, it’s going to last a long time.  Probably much longer than you will have a need for your home medical alarm.

HOW DO I KNOW WHEN THE BATTERY IS LOW?
Each transmitter sends a battery status each time it is activated to the receiver. The console knows when the battery is low and will alert the user of the low battery.
If you are ever in doubt that your home medical alarm form MedFirst Alert is not working, simply call us toll free at 1-800-595-0718 and we’ll take care of the rest.  Your safety and security is our number one job.

Our Pendant and watch style transmitters are water resistant up to 60 feet. We stand behind our products and will replace free of charge any transmitter damaged  by water in normal use.

Transmitters are not intended for constant exposure to water for extended times or exposure to high temperatures, chemicals, strong soaps, cleaning agents, solvents, etc. Normal everyday activities such as bathing, laundry, and cleaning dishes will be just fine for your pendant or wristband.  Always remember to test the unit on a regular basis to make sure it is still working.

We are here to help with all of your medical alarm needs.  Please call us or send us an email if you have any questions.  We would love to hear from you.

YES, our Medical Alarms are portable!  All you have to do is  call us when you are at your new home or location and we will update your account information. We’ll test the alarm to make sure you will be safe and secure.

Answer: Call us toll-free at 1(800)595-0718 or fill in our order form and we will ship out your MedFirst Alert system.