medfirstalert.com » Q & A

How Do We Handle Medical Alert Calls?

John — Sun, 01 Aug 2010 21:40:13 +0000

Frequently I am asked about how our medical alert system works with the two way voice system. Aside from actually listening to a call in progress it’s hard to accurately explain just how valuable the two way voice communication is. Our trained care specialists work very hard to not only assess the situation so the appropriate contacts are called (EMS, family, physician, etc) but to also try to comfort and reassure the person at the other end of the call.

Here is a short clip of an audio taken from an actual medical alert call. It demonstrates how our care specialists work together with the caller and stay on the line until paramedics arrive. When you have a serious fall at home, it’s important to know that help is on the way and that you are not alone.

Home Medical Alarm Battery Life?

John — Tue, 29 Dec 2009 01:34:23 +0000

Transmitters and Battery Life

The pendant and watch style transmitters contain lithium batteries. Lithium batteries lose about 1% to 2% of their power per year. This means that after 10 years they should have 80% of their initial power minus any discharge due to normal use. In other words, it’s going to last a long time. Probably much longer than you will have a need for your home medical alarm.

HOW DO I KNOW WHEN THE BATTERY IS LOW?
Each transmitter sends a battery status each time it is activated to the receiver. The console knows when the battery is low and will alert the user of the low battery.
If you are ever in doubt that your home medical alarm form MedFirst Alert is not working, simply call us toll free at 1-800-595-0718 and we’ll take care of the rest. Your safety and security is our number one job.

Are Your Alarm Transmitters Waterproof

John — Mon, 28 Dec 2009 13:10:48 +0000

Our Pendant and watch style transmitters are water resistant up to 60 feet. We stand behind our products and will replace free of charge any transmitter damaged by water in normal use.

Transmitters are not intended for constant exposure to water for extended times or exposure to high temperatures, chemicals, strong soaps, cleaning agents, solvents, etc. Normal everyday activities such as bathing, laundry, and cleaning dishes will be just fine for your pendant or wristband. Always remember to test the unit on a regular basis to make sure it is still working.

We are here to help with all of your medical alarm needs. Please call us or send us an email if you have any questions. We would love to hear from you.

Are Your Home Medical Alarms Portable?

John — Mon, 14 Dec 2009 19:20:49 +0000

YES, our Medical Alarms are portable! All you have to do is call us when you are at your new home or location and we will update your account information. We’ll test the alarm to make sure you will be safe and secure.

How Do I Get Started?

John — Mon, 14 Dec 2009 05:55:37 +0000

Answer: Call us toll-free at 1(800)595-0718 or fill in our order form and we will ship out your MedFirst Alert system.