Privacy Policy
Home Medical Alert System
At MedFirst Alert, we are committed to protecting your privacy. We
want you to be assured that we will only collect, use and disclose your personal
information for identified business purposes and reasons that you contract us
for. Know that we keep your personal information confidential and do not sell or
provide your information outside of the scope of our business.
What Is Personal Information?
Personal information refers to information that specifically
identifies you as an individual and is provided to or collected by us. It
includes information that you provide or that we collect from other
sources with your permission, for example: your name and address,
telephone numbers, home conditions, gender and marital status,
family composition, banking or credit card records, payment history
and credit references.
We Collect Your Personal Information to:
- Understand your home medical alarm needs
- Determine the suitability of products and services for you
- To keep you updated of any new products and services we offer
- Verify your identity
- In setting up an alarm response action plan including your pass codes
- In validating or canceling your home medical alarm
- In response to any queries you may have regarding your account
- Dispatch the appropriate authorities in case of a validated alarm
- Process payment for services provided as per your instructions
- Service your home security system if needed
Your consent for us to collect, use and disclose your personal
information for any of these “Identified Purposes” is implied when you
provide us with your personal information or give us the permission to
collect the information from third parties.
In general you can choose not to provide us with some or all of your
personal information as long as the lack of information does not result
in our inability to fulfill your contract with us.
How Do We Obtain Your Personal Information?
We may collect your personal information directly from you or from
third parties with your authorization:
Through your contacts with our employees including our sales
consultants, service technicians, customer care specialists and
monitoring station operators through your contacts with our
franchisees, your area service representatives
Through your contacts with our regional service representatives
Through your visits to our website www.MedFirstAlert.com. In general,
you can visit our web site to access information while choosing to
remain anonymous and not revealing any personal information
Or from your other interaction with us, for example through your
payment history.
How We Use Your Personal Information
We use your information only to provide you home medical alarm products and
service you request, such as verification of an alarm and processing
payment of monthly service fees.
At MedFirst Alert, we are obliged to keep your personal information
confidential except under the following special circumstances:
- When Authorized by You – We will disclose your specific personal
information to third parties if and when authorized by you such as
providing your payment history to a third party designated by you or
providing an alarm certificate to your insurance company.
- When Required by Law – Only the information specifically
requested is disclosed and we take precautions to satisfy ourselves
that the authorities who are making the request have legitimate
grounds to do so. For example, personal information provided to
police service regions for registration when required by local
municipality by-laws.
- When Permitted by Law – There are some situations where we are
legally permitted to disclose personal information such as employing
reasonable and legal methods to collect a delinquent account.
We will not give, sell, rent, or loan any of your Personal Information to
any third party (with the exception of third parties performing
functions on our behalf who have an obligation to keep your
information completely confidential).
How We Safeguard Your Personal Information
In the course of daily operations, MedFirst Alert and its associates, their
employees and outside service suppliers may have access to your
personal information for a legitimate business purpose or reason. For
example, accessing your personal information to verify you are the
account subscriber in an alarm verification process. Each and every
one of them is governed by strict standards and policies to ensure
your information is secure and treated with the utmost care and
respect.
Our Employees
As a condition of employment, our employees are required to sign a
confidentiality agreement binding them to this responsibility which
governs their actions during and after their employment with
MedFirst Alert. Unauthorized access to and/or disclosure of client
information by an employee of MedFirst Alert is strictly prohibited. Failing
to do so will result in appropriate disciplinary measures, which may
include dismissal.
Outside Contractors
We sometimes contract outside organizations to perform specialized
services such as home medical alarm monitoring. Our
trusted service suppliers may at times be responsible for handling
some of the information we receive from you. But they are given only
access to information necessary to perform those services. In
addition, they are prohibited from storing, analyzing or using that
information for purposes other than to carry out the service they have
been contracted to provide.
On Our Web Site
When you fill out forms to provide us with your personal information
such as your name, telephone number, address or email address to
request more information from us, MedFirst Alert will take all
commercially reasonable steps to establish a secure connection with
your Web browser. We will treat and safeguard personal information
collected on the Web site the same way as if the information is
collected through other means.
Whenever our web site contains links to other non-MedFirst Alert Web
site, although we always try to link only to Web sites that share our
concern for customer information privacy, we are not responsible for
their contents or their privacy practices,
Accessing, Verifying and Amending Your Personal Information
As our customers, you have the right to access information held in
your personal files with us. Whenever you want to review or verify
your personal information, write to our Privacy Office or send us an
email. Please be as specific as possible which personal information you
are requesting. We will try to respond to your requests as soon as
possible.
We are committed to maintaining the accuracy of the your personal
information. Please keep us up-to-date on any changes. Should you
discover any errors in your review of your personal information, please
advise us immediately.
Address:
110 Indigo Ct.
Greer, SC 29651
Email: [email protected]
Retention of Your Personal Information
We only keep your personal information for as long as we need it to
effectively provide services to you. MedFirst Alert shall use care when
storing or destroying your personal information in order to prevent
unauthorized access.
For more information please contact our customer care department at