Privacy Policy

Home Medical Alert System

At MedFirst Alert, we are committed to protecting your privacy. We

want you to be assured that we will only collect, use and disclose your personal

information for identified business purposes and reasons that you contract us

for. Know that we keep your personal information confidential and do not sell or

provide your information outside of the scope of our business.

What Is Personal Information?

Personal information refers to information that specifically

identifies you as an individual and is provided to or collected by us. It

includes information that you provide or that we collect from other

sources with your permission, for example: your name and address,

telephone numbers, home conditions, gender and marital status,

family composition, banking or credit card records, payment history

and credit references.

We Collect Your Personal Information to:

  • Understand your home medical alarm needs
  • Determine the suitability of products and services for you
  • To keep you updated of any new products and services we offer
  • Verify your identity
  • In setting up an alarm response action plan including your pass codes
  • In validating or canceling your home medical alarm
  • In response to any queries you may have regarding your account
  • Dispatch the appropriate authorities in case of a validated alarm
  • Process payment for services provided as per your instructions
  • Service your home security system if needed

Your consent for us to collect, use and disclose your personal

information for any of these “Identified Purposes” is implied when you

provide us with your personal information or give us the permission to

collect the information from third parties.

In general you can choose not to provide us with some or all of your

personal information as long as the lack of information does not result

in our inability to fulfill your contract with us.

How Do We Obtain Your Personal Information?

We may collect your personal information directly from you or from

third parties with your authorization:

Through your contacts with our employees including our sales

consultants, service technicians, customer care specialists and

monitoring station operators through your contacts with our

franchisees, your area service representatives

Through your contacts with our regional service representatives

Through your visits to our website In general,

you can visit our web site to access information while choosing to

remain anonymous and not revealing any personal information

Or from your other interaction with us, for example through your

payment history.

How We Use Your Personal Information

We use your information only to provide you home medical alarm products and

service you request, such as verification of an alarm and processing

payment of monthly service fees.

At MedFirst Alert, we are obliged to keep your personal information

confidential except under the following special circumstances:

  • When Authorized by You – We will disclose your specific personal

information to third parties if and when authorized by you such as

providing your payment history to a third party designated by you or

providing an alarm certificate to your insurance company.

  • When Required by Law – Only the information specifically

requested is disclosed and we take precautions to satisfy ourselves

that the authorities who are making the request have legitimate

grounds to do so. For example, personal information provided to

police service regions for registration when required by local

municipality by-laws.

  • When Permitted by Law – There are some situations where we are

legally permitted to disclose personal information such as employing

reasonable and legal methods to collect a delinquent account.

We will not give, sell, rent, or loan any of your Personal Information to

any third party (with the exception of third parties performing

functions on our behalf who have an obligation to keep your

information completely confidential).

How We Safeguard Your Personal Information

In the course of daily operations, MedFirst Alert and its associates, their

employees and outside service suppliers may have access to your

personal information for a legitimate business purpose or reason. For

example, accessing your personal information to verify you are the

account subscriber in an alarm verification process. Each and every

one of them is governed by strict standards and policies to ensure

your information is secure and treated with the utmost care and


Our Employees

As a condition of employment, our employees are required to sign a

confidentiality agreement binding them to this responsibility which

governs their actions during and after their employment with

MedFirst Alert. Unauthorized access to and/or disclosure of client

information by an employee of MedFirst Alert is strictly prohibited. Failing

to do so will result in appropriate disciplinary measures, which may

include dismissal.

Outside Contractors

We sometimes contract outside organizations to perform specialized

services such as home medical alarm monitoring.  Our

trusted service suppliers may at times be responsible for handling

some of the information we receive from you. But they are given only

access to information necessary to perform those services. In

addition, they are prohibited from storing, analyzing or using that

information for purposes other than to carry out the service they have

been contracted to provide.

On Our Web Site

When you fill out forms to provide us with your personal information

such as your name, telephone number, address or email address to

request more information from us, MedFirst Alert will take all

commercially reasonable steps to establish a secure connection with

your Web browser. We will treat and safeguard personal information

collected on the Web site the same way as if the information is

collected through other means.

Whenever our web site contains links to other non-MedFirst Alert Web

site, although we always try to link only to Web sites that share our

concern for customer information privacy, we are not responsible for

their contents or their privacy practices,

Accessing, Verifying and Amending Your Personal Information

As our customers, you have the right to access information held in

your personal files with us. Whenever you want to review or verify

your personal information, write to our Privacy Office or send us an

email. Please be as specific as possible which personal information you

are requesting. We will try to respond to your requests as soon as


We are committed to maintaining the accuracy of the your personal

information. Please keep us up-to-date on any changes. Should you

discover any errors in your review of your personal information, please

advise us immediately.


110 Indigo Ct.

Greer, SC 29651

Email: [email protected]

Retention of Your Personal Information

We only keep your personal information for as long as we need it to

effectively provide services to you. MedFirst Alert shall use care when

storing or destroying your personal information in order to prevent

unauthorized access.

For more information please contact our customer care department at